Privacy Policy

1. Information We Collect

• We may collect information that you provide directly, including your full name, phone number, email address, passenger details, booking information, payment-related details, support messages, and any profile information you choose to submit.
• We may collect transaction and usage information such as ticket purchases, routes searched, travel dates, seat selections, booking history, refund requests, device identifiers, app version, crash logs, and diagnostic data.
• Where required for app functionality, we may collect location information if you enable location services, for example to help you choose nearby boarding points or improve route discovery.
• Payment card details are processed securely through our approved payment providers. We do not store full card data on our servers.

2. How We Use Information

• To create and manage user accounts, process bookings, issue tickets, confirm transactions, and provide customer support.
• To operate, maintain, secure, and improve the application, including fraud prevention, troubleshooting, analytics, and service optimization.
• To send important service notifications such as booking confirmations, payment updates, trip reminders, cancellation notices, and support responses.
• To comply with legal obligations, enforce our terms, resolve disputes, and protect our rights, users, and platform.

3. Legal Basis and Consent

Where applicable under local privacy law, we process personal information based on one or more of the following: your consent, performance of a contract, compliance with legal obligations, and our legitimate business interests in operating a safe and reliable ticketing platform.

If we rely on consent for optional features such as marketing communications or precise location access, you may withdraw that consent at any time in your device settings or by contacting us.

4. Sharing of Information

• We may share information with transport operators, payment processors, cloud hosting providers, analytics providers, customer support platforms, and other service providers that help us run the application.
• We may disclose information where required by law, court order, regulatory request, or to protect the safety, rights, or property of Route Go Digital, our partners, or our users.
• We do not sell personal information.

5. Data Retention

We keep personal information only for as long as necessary for the purposes described in this Privacy Policy, including booking management, accounting, fraud prevention, legal compliance, and dispute resolution.

When data is no longer needed, we delete it, anonymize it, or securely store it in a restricted form where deletion is not immediately possible.

6. Data Security

We use reasonable administrative, technical, and organizational safeguards to protect personal information against unauthorized access, loss, misuse, disclosure, alteration, or destruction. However, no method of storage or transmission is completely secure.

7. International Transfers

Your information may be processed in countries other than your own. When this happens, we take reasonable steps to ensure appropriate safeguards are in place, as required by applicable law.

8. Your Rights and Choices

Depending on your jurisdiction, you may have the right to request access to your personal information, correction of inaccurate data, deletion, restriction of processing, or withdrawal of consent.

To exercise privacy rights, contact us using the details listed below.

9. Children's Privacy

Our application is not directed to children under the age of 13, and we do not knowingly collect personal information from children without appropriate authorization.

10. Third-Party Services

The application integrates with third-party services such as payment gateways, Google Play services, and Firebase. Those third parties process information in accordance with their own privacy policies.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the effective date above and may provide additional notice within the app.